PRIVACY POLICY
Last updated: 27 August 2026
Who We Are
This website is operated by Orba Property Group Ltd. A&O Stays Ltd also uses this website and Meta lead forms to receive enquiries relating to accommodation, landlords and properties.
The relevant data controller depends on which business your enquiry relates to:
Orba Property Group Ltd
Company number: 16443486
Registered office: 5 Brayford Square, London, England, E1 0SG
Email: julie@orbapropertygroup.uk
A&O Stays Ltd
Company number: 16779421
Registered office: 20 Wenlock Road, London, England, N1 7GU
Email: team@aostays.com
If your enquiry concerns A&O Stays, a company let, accommodation or offering us a property, A&O Stays Ltd will normally be the data controller.
How We Collect Your Information
We may collect information when you:
• complete a form on this website;
• submit a Meta, Facebook or Instagram instant form;
• contact us by email, telephone, social media or another communication method;
• enquire about our accommodation or property services; or
• enter into a business relationship with us.
Personal Information We Collect
Depending on your enquiry, we may collect:
• your name;
• email address;
• telephone number;
• your message and enquiry details;
• your property’s location;
• the type and size of your property;
• the number of bedrooms;
• when your property may become available;
• information relevant to assessing whether your property may be suitable; and
• records of our communications with you.
Please do not send sensitive personal information unless we specifically request it and explain why it is needed.
Why We Use Your Information
We may use your information to:
• respond to your enquiry;
• assess whether your property may be suitable for a longer-term company let;
• contact you for a no-obligation conversation;
• provide accommodation or property-related services;
• take steps at your request before entering into an agreement;
• manage an existing business relationship;
• maintain appropriate business records;
• protect our legitimate business interests; and
• comply with legal and regulatory obligations.
We will not add you to unrelated marketing lists unless you have separately agreed to receive marketing.
Our Lawful Bases
Depending on the circumstances, we process your information because:
• it is necessary to respond to your request or take steps before entering into a contract;
• it is necessary for our legitimate interests in operating and developing our businesses, responding to enquiries and maintaining business records;
• we must comply with a legal obligation; or
• you have given consent, where consent is required.
You may withdraw consent at any time where we rely on consent.
Who We Share Information With
We may share relevant information with:
• authorised members of the Orba Property Group or A&O Stays teams;
• Meta Platforms when you use a Facebook or Instagram lead form;
• trusted providers of website hosting, email, customer-management and IT services;
• professional advisers, including accountants, insurers and legal advisers; and
• regulators, law-enforcement bodies or other authorities where required by law.
Where an enquiry needs to be passed between Orba Property Group Ltd and A&O Stays Ltd, we will share only the information reasonably necessary to respond to that enquiry.
We do not sell personal information.
International Data Transfers
Some service providers, including social-media and technology providers, may process information outside the United Kingdom. Where this happens, we expect appropriate legal safeguards to be used to protect personal information.
How Long We Keep Your Information
Unsuccessful or general enquiries will normally be retained for up to 12 months after our last communication, unless there is a legitimate reason or legal requirement to keep them longer.
Information connected with an agreement or ongoing business relationship may be retained for the duration of that relationship and for up to six years afterwards where needed for legal, accounting or record-keeping purposes.
Information that is no longer required will be securely deleted or anonymised.
How We Protect Your Information
We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
Your Data-Protection Rights
Depending on the circumstances, you may have the right to:
• request a copy of your personal information;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your information;
• restrict or object to how we use your information;
• withdraw consent where we rely on consent; and
• request the transfer of your information.
For an A&O Stays enquiry, email team@aostays.com.
For an Orba Property Group enquiry, email julie@orbapropertygroup.uk.
We may need to verify your identity before responding to a request.
Automated Decision-Making
We do not make legally significant decisions about you using solely automated processing. Information submitted through a lead form is reviewed by a person.
Cookies
Our website may use essential cookies required for it to operate. It may also use optional analytics or similar technologies to help us understand how visitors use the website.
Where consent is required, optional cookies will not be used unless you accept them through the cookie banner. You can review or change your cookie preferences using the available cookie controls.
Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices, and we recommend reading their privacy policies.
Complaints
Please contact us first if you have concerns about how your information has been used.
You also have the right to complain to the Information Commissioner’s Office at www.ico.org.uk.
Changes to This Policy
We may update this policy when our services, technology or legal obligations change. The latest version will always be published on this page.
This includes the identity and contact details, purposes, lawful bases, recipients, retention and individual rights that the ICO expects a privacy notice to explain. ICO guidance